Wednesday, April 26, 2023
8:30 a.m. – 12 p.m.
Customer service is something everyone needs to be aware of – really! How can we go beyond service to engage our customers in an experience they will not soon forget? This course was developed to provide tips, techniques, and tools to help you build and improve your customer service skills and mindset.
- Customer Service Versus Customer Experience
- Customer Focused Mindsets and Behaviors
- Understanding Customer Behaviors
- Increasing Customer Engagement
- Building a Customer Centric Culture
- Cultivating Ownership and Accountability
- Sustaining Customer Relationships
Registration Fee: $280.00; Multi-Person Registration Fee: $250.00; NJLWO Fee (T/W/VSWS License Holders Only!): $140.00
Rutgers NJAES Office of Continuing Professional Education
Carol Broccoli, 848-932-7207