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Customer Service Skills for Utility Operations (Day 2 of 2)

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Date:

Thursday, April 27, 2023

Time:

8:30 a.m. – 12 p.m.

Location:

Online

Speaker:

Bill Jamison

Description:

Customer service is something everyone needs to be aware of – really! How can we go beyond service to engage our customers in an experience they will not soon forget? This course was developed to provide tips, techniques, and tools to help you build and improve your customer service skills and mindset.

Featured Topics

- Customer Service Versus Customer Experience
- Customer Focused Mindsets and Behaviors
- Understanding Customer Behaviors
- Increasing Customer Engagement
- Building a Customer Centric Culture
- Cultivating Ownership and Accountability
- Sustaining Customer Relationships

Cost:

Registration Fee: $280.00; Multi-Person Registration Fee: $250.00; NJLWO Fee (T/W/VSWS License Holders Only!): $140.00

Sponsor(s):

Rutgers NJAES Office of Continuing Professional Education

Contact:

Carol Broccoli, 848-932-7207